Returns & Refund Policy

Understanding Our Returns & Refund Policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us autopartproo@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question autopartproo@gmail.com

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges        
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What is the Returns & Refund Policy?

Our Returns & Refund Policy is designed to make your shopping experience as smooth as possible. We understand that sometimes things don't go as planned, and you may need to return a product. Therefore, we offer a straightforward return process, ensuring you can get your money back without any hassle. Our policy allows returns within a specified time frame, which varies by product category.

How to Return a Product?

Returning a product is simple. First, you need to ensure that the item is in its original condition and packaging. Then, fill out the return form included with your purchase. After that, just package the product securely and send it back to us. It’s important to keep your shipping receipt, because it serves as proof of your return. Because we aim to process returns swiftly, you can expect your refund to be processed as soon as we receive the returned item.

What are the Refund Timeframes?

After your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method, typically within 5-10 business days. However, this timeframe may vary based on your bank or credit card company. So, always check with your financial institution if there are delays to avoid any confusion.